Refund & Return Policy

 

At Karossy Cosmetics, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

 

Returns

 

For hygiene and safety reasons, we do not accept returns of opened, used, or damaged skincare and cosmetic products.

 

If you receive the wrong item or a product that arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product.

 

Refunds

 

Refunds are only issued if:

•You received the wrong product.

•Your order arrived damaged.

•Your order cannot be fulfilled due to product unavailability.

 

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.

 

Exchanges

 

We only replace items that are defective, damaged, or incorrectly shipped.

 

Non-Refundable Items

 

We do not offer refunds or returns for:

•Opened or used products

•Products damaged after delivery due to misuse or improper storage

•Sale or promotional items (unless they arrived damaged or incorrect)

 

Order Cancellation

 

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it cannot be cancelled.

 

Contact Us

 

If you have any questions about your order, please contact us.

 

Email: info@karossycosmetics.com

Phone: +234 913 864 2187