Shipping Policy

Thank you for shopping with Karossy Cosmetics. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

We currently ship across Nigeria and to selected international destinations. Shipping availability may vary depending on your location.

Delivery Time

Estimated delivery times are:

All Nigerian States: 2–7 business days

International Orders: 7–21 business days (depending on the destination)

Please note that delivery times are estimates and may be affected by factors beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the weight of your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with your tracking information (where available).

Delayed or Lost Shipments

While we work with trusted delivery partners, delays may occasionally occur. If your order has not arrived within the estimated delivery period, please contact us and we will be happy to assist.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Karossy Cosmetics is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and product so we can investigate and assist you.

If you have any questions about shipping or your order, please contact us.

Karossy Cosmetics

Email: info@karossycosmetics.com

Phone: +234 913 864 2187